Last updated 17 May 2013
Please read this document carefully as the terms may have changed since your last visit to this website.By using this website and/or registering with The World Ship Society (“WSS”), you are accepting and consenting to these Terms and Conditions.
Our aim is to achieve your total satisfaction with the service that we give to you. To that end we have detailed below our formal Terms and Conditions in order to give you the fullest understanding of the administrative processes that we will apply to your order and how we will administer your relationship with us.
Please read these terms carefully, and print and keep a copy of them for your reference.
These Terms and Conditions apply from the date stated above for all use of the website after this date. The World Ship Society may occasionally amend these Terms and Conditions to reflect regulatory requirements and changes in our business practices, so please do not assume that the same terms will apply to future orders. All amended terms shall automatically be effective seven days after they are initially published on the website. You should therefore return here regularly to view our most up-to-date Terms and Conditions.
Who We Are
This website is operated by:The World Ship Society , Ltd
Mayes House
Vansittart Estate
Arthur Road
Windsor
SL4 1SE
United Kingdom
Registered Charity Number: 1139902.
If you need to contact us please visit our Contact page.
Making A Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. In this case you will not receive an email confirming acceptance of your order, and there will be no contract between us.
Delivery
Our aim is to ensure that your products are delivered to you quickly, economically and conveniently. We deliver to addresses throughout the UK and offer a range of delivery options:Orders over £50
| Delivery Method | Delivery Notes | Cost |
|---|---|---|
| Royal Mail Special Delivery* | Guaranteed delivery by 1pm on the working day following dispatch**. Delivery Mon-Fri only. Signature required. | FREE |
Orders under £50
| Delivery Method | Delivery Notes | Cost |
|---|---|---|
| Royal Mail Special Delivery* | Guaranteed delivery by 1pm on the working day following dispatch**. Delivery Mon-Fri only. Signature required. | £7.50 |
| Royal Mail First Class* | Delivery normally within 1 working day (Mon-Sat) of dispatch**. No signature required. | £1.00 |
| Royal Mail Second Class* | Delivery normally within 3 working days (Mon-Sat) of dispatch**. No signature required. | Free |
*Please see individual products for a detailed dispatch timescale.
**All deliveries will be made according to the carrier’s standard procedures. For standard delivery, a signature should not be required. However, packages which will not fit through your letter box may be taken back to the postal depot for collection. Please note that where a signature is required, orders cannot be sent to PO Box addresses.
Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain locations.
If the goods are lost or damaged in transit, please let us know promptly.
Returns & Exchanges
Our aim is for you to be delighted with the products that we have supplied to you. We therefore offer a 100% guarantee that if youre in any way dissatisfied with the goods you have ordered (including Sale items) we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unused, with all labels and seals intact.
Returns Period
Our returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time.
Returns Logistics
If you wish to return goods to us, you may do so without giving us prior notice. In this case please return a copy of the packing slip accompanying your order, or a note detailing your name address and order number, and enclose it with the returned goods.You do not have to give any reason for cancellation. However, we would really appreciate a brief explanation as it will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
UK customers:
Send your return via the Royal Mail, and please obtain a Certificate of Posting (available free from your post office) for all returns, so that we can complete your request in the event of items being lost in transit. You should keep this certificate until you have received your refund or replacement. Please allow up to ten working days for returned goods to reach us.
International customers:
Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Return postage from is payable by the sender. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.
In all cases, your proof of postage should show The World Ship Society address to which you have returned the goods, together with the post offices printed/stamped confirmation of the date of posting.
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
This cancellation policy does not affect your legal rights, for example if goods are faulty or were wrongly-described.
Exceptions to the Returns and Cancellations Policy
This policy does not apply to the following goods, which are exempt from the right to cancel:* Perishable goods
* Goods that have been specifically customised to order
Certain products are also excluded from our general returns policy for hygiene reasons – this will be indicated with the product information for these items on our website. These conditions do not affect your statutory rights.
Gift cards are non-returnable and cannot be exchanged for cash.
Replacements
Please note that we are unable to process replacements of a higher value than the goods originally ordered. In these circumstances, you should request a refund for the returned goods. Once this refund has been processed you will then be able to use the balance to place a new order.Gift box charges will not be refunded in the case of a return. Replacement items requested will not be gift boxed, so you may wish retain any gift box received with the original order.
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items, you will not be charged again for delivery. All replacement items are shipped via standard delivery.
Refunds
If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Faulty Goods
If there is a problem with the goods, please contact us immediately. We will deal with the matter with urgency and, of course, always in full accordance with your legal rights.
Links to and from Other Web Sites
Links to third party websites are provided solely for your convenience. The World Ship Society has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. If you decide to access any of the third party websites you do so entirely at your own risk.
Disclaimer
The World Ship Society does not provide any warranty or assurance in respect of this website. Materials are not intended to constitute definitive advice in any specific situation. All implied warranties and conditions are excluded to the maximum extent permitted by applicable law.The World Ship Society accepts no responsibility for and excludes all liability, to the extent permitted by applicable law, in connection with the access and use of this website including but not limited to any liability for errors, inaccuracies, omissions or misleading or defamatory statements.
Governing Law and Jurisdiction
The English courts shall have exclusive jurisdiction over any claim arising from or related to a visit to this website. English law shall apply to these terms and conditions.
Legislative Compliance
At The World Ship Society we seek to maintain the highest standards of honesty and integrity. We therefore fully comply with and often exceed the requirements of all applicable legislation including, but not limited to, the:Data Protection Act 1998
Consumer Protection (Distance Selling) Regulations 2000
Electronic Commerce (EC Directive) Regulations 2002
The full text of these documents can be found at the website of the Office of Public Sector Information (www.opsi.gov.uk).
We also endeavour to fully implement the UK Government Office of Fair Trading’s best practice for companies trading on the Internet (full details can be found at www.oft.gov.uk).